Privacy and security are of the utmost importance to CRM Checker (hereafter referred to as "CRM Checker", "Provider", "we", "the Application" or "the Site") and we strive to ensure that the technical and organizational measures put in place respect your data protection rights.
By subscribing to our services or by filling out a contact form on our website ( CRM-Checker.com ) or on other sites owned by CRM Checker, you accept and consent that we may collect, process, store and/or use personal data submitted in accordance with the rules set out below.
By giving us your consent, you also retain the right to have your personal data rectified, forgotten and/or erased.
PERSONAL DATA COLLECTED
- Identity and contact details of the data controller
Personal data is collected on our website by CRM Checker, a company incorporated under French law registered under number B 878 351 667 in the Nanterre Trade and Companies Register, and whose head office is located at 7 rue le Bouvier.
- Data collected on the site
When you subscribe to our services, the following data is collected and managed: e-mail address, first name, last name, intra-community VAT number if applicable, login, password, postal address, country, telephone number, address(es) IP and domain name. By using our services, the following data is collected and managed: connection and navigation data when you authorize it, order history, complaints, incidents, information on subscriptions and messages on our site. Some data is collected automatically as a result of your activity on the site (see the paragraph on cookies below).
Data submitted should not include sensitive personal data, such as government identifiers (i.e. social security, driver's license or taxpayer identification numbers), full credit card numbers credit or personal bank cards, medical records or details related to claims for care or treatment associated with individuals.
- Purposes of processing and legal basis
The main purpose of collecting your personal data is to provide you with a safe, optimal, efficient and personalized experience. To this end, you consent to us using your personal data to
• provide our services and facilitate performance, including checks on you;
• to resolve any problems in order to improve the use of our site and our services;
• customize, evaluate and improve our services, content and materials;
• analyze the volume and history of your use of our services;
• inform you about our services as well as the services and/or promotional offers of our partners;
• comply with legal and regulatory obligations.
We use the personal data submitted to us only in compliance with applicable data protection legislation.
For our customers who have registered on our website, we process your personal data for the performance of the contract concluded between us for the provision of our services.
For our newsletter, use case studies and registrations for marketing materials, we process your personal data based on the explicit consent you give us for that specific purpose.
- Newsletter and Marketing Emails
An unsubscribe link should be included in every newsletter and marketing email you send.
For those of you who have expressly opted in to receive our CRM Checker newsletter, you can easily unsubscribe by following the "unsubscribe" links included in each email.
- Email Statistics
Without doing it systematically, we can analyze and follow the different rates (for example: click rate, opening rate, bounce rate) and the number of e-mails sent with CRM Checker that you open to evaluate the performance rates of your email campaigns.
CRM Checker publishes on its site a list of clients and testimonials with information on the names and functions of our clients. CRM Checker undertakes to obtain the authorization of each client before publishing any testimonial on its site. If you wish to be removed from this list, you can email us at hello@CRM-Checker.com and we will remove your information as soon as possible.
- Disclosure to third parties
The personal data concerning you collected on our site is intended for CRM Checker's own use and may be transmitted to CRM Checker's partner companies so that we can obtain assistance and support in the context of the performance of our services. CRM Checker ensures that it has clear data protection requirements in place for all of its third-party providers.
CRM Checker does not sell or rent your personal data to third parties for any marketing purposes.
Further, CRM Checker does not disclose your personal data to third parties unless: (1) you (or your account administrator acting on your behalf) request or authorize their disclosure; (2) the disclosure is necessary to process transactions or provide services you have requested (i.e. (3) CRM Checker is required to do so by a government authority or regulatory body, in the case of a court order, subpoena, or other similar government or judicial request, or to establish or defend a legal claim; or, (4) the third party is a contractor or sub-contractor of CRM Checker in the performance of services (for example: CRM Checker uses the services of a supplier of
- Your data protection rights
In accordance with the French law on data protection and the European general regulation on data protection 2016/679 (RGPD), you have a right of access, rectification and deletion of your personal data which you can exercise. by sending us a support ticket directly on the support chat (either on the website or on the application) or by sending an email to support@CRM-Checker.com . Your requests will be processed within 30 days. We may require that your request be accompanied by a photocopy of proof of identity or authority.
You also have the possibility at any time to modify your personal data by logging into your account and clicking on "User settings".
You can choose to refuse all cookies, but your ability to navigate certain pages of the site may be reduced. The cookies used by CRM Checker are intended to allow or facilitate communication, to provide the services requested by users, to recognize users when they visit the site again, to secure the payments that users can make, to save the language spoken by users or other preferences necessary for the provision of the requested service.
CRM Checker also uses analytics and tracking tools to measure website and digital data to gain customer insights, to perform analytics on the browsing experience to improve content, and to send targeted advertisements.
By default, cookies are not installed automatically (with the exception of cookies necessary for the operation of the site and CRM Checker services, of which you are informed by a banner). In accordance with the regulations in force, CRM Checker will ask for your authorization before implanting any other type of cookie on your hard drive. To avoid being bothered by these routine permission requests and to benefit from uninterrupted browsing, you can configure your computer to accept cookies from CRM Checker or so that we can remember your refusal or acceptance of certain Cookies. By default, browsers accept all cookies.
CRM Checker's use and transfer to any other application of information received from Google accounts will be in accordance with the Google API Services Data Usage Policy , including the limited usage requirements.
THIRD PARTY DATA
As part of the use of our services, namely the enrichment of contact data, CRM Checker has access to the information contained in the contact lists that you create in your account, as well as to the enrichment obtained via our services. .
This data is stored on secure servers and only a limited number of people are authorized to access your contact lists, in particular within the framework of the provision of assistance services.
You can easily retrieve your contact lists from your CRM Checker account at any time, by clicking on the "export" button in the "Contacts" section.
Under no circumstances does CRM Checker sell, share or rent your contact lists to third parties, or use them for any purpose other than as set forth in this policy. We will only use your contact list information to meet legal requirements, to bill and collect summaries for our own statistics, and to provide you with customer support services.
As the creator of the contact lists and associated enrichments, you are considered the data controller within the meaning of the GDPR, and CRM Checker only acts as the data controller. In this capacity, you are responsible in particular for
• make all the necessary declarations to the data protection authority concerned,
• comply with all applicable regulations, including data protection laws,
• obtain the explicit consent of the persons concerned when collecting their personal data,
• guarantee your authority to use the personal data collected in accordance with the defined end purposes and refrain from any unauthorized use.
If one of your enriched contacts via our services asks us to modify or delete their personal data, we will honor this request after appropriate verification and notify you.
DATA STORAGE DURATION
CRM Checker collects your personal data for the purposes of performing its contractual obligations as well as information on how and when you use our services. We keep this data in active databases, log files or other types of files for as long as you use our services.
CRM Checker only retains your data for as long as necessary to provide you with our services, and in no event longer than 3 months after your account has been closed (unless required by law). You can access your personal data for as long as you have an active account with us and for a period that varies depending on the type of data concerned. Your event data (e.g. statistics) will be deleted every 13 months during active use of your account. Other data may be deleted at any time during the active use of your account in accordance with the provisions set out above.
LOCATION OF DATA STORAGE AND TRANSFERS
The host servers on which CRM Checker processes and stores its databases are located exclusively within the European Union.
CRM Checker will immediately notify you, to the extent that we are legally permitted to do so, of any request or order from an administrative or judicial authority relating to your personal data.
As part of its services, CRM Checker attaches the utmost importance to the security and integrity of its customers' personal data.
Thus and in accordance with the GDPR, CRM Checker undertakes to take all relevant precautions in order to preserve the security of the data and, in particular, to protect them against any accidental or unlawful destruction, accidental loss, corruption, circulation or unauthorized access, as well as against any other form of unlawful processing or disclosure to unauthorized persons.
To this end, CRM Checker implements industry standard security measures to protect personal data from unauthorized disclosure. Using industry-recommended encryption methods, CRM Checker takes the necessary steps to protect payment and credit card information.
In addition, in order to avoid in particular any unauthorized access, to guarantee the accuracy and the proper use of the data, CRM Checker has put in place the appropriate electronic, physical and managerial procedures with a view to safeguarding and preserving the data collected by its services.
Despite this, there is no absolute security against hacking or hackers. This is why, in the event that a security breach affects you, CRM Checker undertakes to inform you without delay and to make its best efforts to take all possible measures to neutralize the intrusion and minimize the impacts.
You should keep in mind that any user, client or hacker who discovers and takes advantage of a security breach is liable to criminal prosecution and that CRM Checker will take all measures, including filing a complaint and/or initiation of legal action, to preserve the data and rights of its users and itself and to limit the impacts.
If you have any questions, you can email us directly to the Data Protection Officer at firstname.lastname@example.org